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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


Yes, all of our Pokemon cards and merchandise are 100% authentic. We source our products directly from reputable distributors and avid collectors.

To place an order, simply add the items you want to your cart and proceed to checkout. You will need to provide your shipping and payment information to complete the order.


We accept VISA, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and Meta Pay. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

  • We offer multiple ways to get discounts on orders:
    • Buy 5 or more products to get 5% off of your order.
    • Buy $50 or more and get free shipping.
    • Receive periodic coupon codes when you subscribe to our mailing list.


We accept returns within 30 days of purchase for sealed product items that are unused and in their original packaging. Please contact us to initiate a return and we will provide instructions on how to proceed. We do not offer returns on singles or graded cards. All products are subject to inspection once we receive them.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

We process orders quickly, so we cannot guarantee that we will be able to cancel or modify your order once it has been placed. Please contact us as soon as possible if you need to make changes to your order.


Shipping times vary depending on your location. We typically process orders within 1-2 business days and provide tracking information once the order has shipped.

Yes, we offer international shipping to select countries. Shipping rates and times vary depending on your location.

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